Head of Internal Communication and Engagement

Overview

This role will drive value added internal communications and employee engagement interventions and activities aligned to the overall People Strategy within our growing business.

Specifically, this person will provide professional support and guidance to improve internal communications and our employee experience.

This person will take ownership for communications activity, working with stakeholders and in collaboration with other teams to ensure timely, accurate and relevant communications, focusing on maximising employee engagement and reach, as directed by the VP People.

This role is a key member of the People Team and will also work closely with the wider Senior Leadership Team to produce impactful and timely communications to drive employee engagement.

They will use a range of internal communication channels and systems to enhance current practices and seek continuous improvement.

Key tasks

• Support the VP People with the design & development of the internal comms and engagement strategy aligned to our vision
• Develop, support, coach, and work collaboratively with the business to deliver appropriate internal communications, devising impactful plans which inform and support the Senior Leadership Team on the business vision and growth roadmap
• Establish a consistent cadence of communication by Senior Leaders to team members through a variety of channels such as town halls, webinars, videos, written materials and digital/interactive communication platform
• Support the Leadership team in embedding Pragmatic values across the company.
• Establish a consistent tone of voice in line with the Pragmatic brand, for all regular company communications
• Promote the Pragmatic brand to help create a compelling Employer Value Proposition (EVP)
• Take a key role in organising internal events
• Work with internal stakeholders to approve and plan corporate messaging ensuring they are timely, in line with our employer brand, tone of voice and style
• Lead the planning, development, and delivery of internal communications plans for relevant functions and projects across the business
• Develop new and innovative channels of communication that meet the needs of a diverse workforce; foster community and inclusion at all levels and ensure messages are kept fresh and relevant to support employee voice
• Develop relevant digital communication channels and tools – including (but not limited to) HRIS, benefits platforms, SharePoint, Teams, Yammer
• Seek out new practices to continually transform the ways in which we communicate
• Outline measures to demonstrate the success of employee experience activity for the relevant function or project
• Work with stakeholders up to Director level to provide proactive and dedicated support and advice related to communications and employee experience
• Work closely with our marketing and public affairs colleagues to ensure internal and external communications are aligned
• Work collaboratively with the People team to facilitate communications and engagement solutions for various areas of the business aligned to the People Plan.
• Create and support others to develop content for the newsletter
• Support the business in promoting, and being involved with, Diversity and Inclusion, Wellbeing, ESG and Social and Charitable committees
• Managing external suppliers to support the company-wide comms and engagement plan, ensuring value for money and deliverables are achieved
• Creating and developing opportunities to understand our employee voice and use this insight to contribute and influence the employee experience strategy and people plans
• Keeping up to date with company and industry news, and developments within HR, specifically employee experience and internal communications, and seek opportunities to apply best practise to our ways of working

Qualifications and training

• Member of CIPD, IOIC or other relevant professional body – desirable but not essential
• Bachelor’s degree in Communications, Marketing, Business Administration, or relevant field

Skills and experience

• Excellent written and spoken English language
• Excellent editorial and presentation skills
• Excellent planning and organisational skills
• A good level of relevant experience in a similar role
• Experience in a complex global organisation with geographically dispersed colleagues
• Experience of digital communications channels, Microsoft tools (SharePoint, Teams, Yammer) and social networking platforms
• Experience designing, delivering, and measuring the success of internal communication strategy and plans
• Experience producing high quality content and leveraging digital content and channels
• Experience of end-to-end planning and delivery of events and conferences
• Great listening and writing skills
• Ability to partner with teams to engage employees, lead change successfully and promote a sense of community, collaboration, and culture
• Creativity in writing and execution of campaigns
• Great relationship management and stakeholder skills
• Attention to detail and the ability to multi-task
• Excellent communicator with exceptional influencing ability
• A team player with a collaborative approach
• Ability to create compelling and impactful messages in all media
• Confident operating with executive teams
• Flexible and able to react quickly to business needs or change
• The ability to adapt personal style to suit the audience