Building Automation Service Specialist – Mid Level

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?  

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.  

Our Service Specialists perform assigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Why is this so important? Our Service Support Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.   

Curious to see what a Service Specialist does on a day-to-day basis? CLICK HERE: SPECIALIST VIDEO 

As a Service Specialist, you will:  

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers and successfully completes assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintains tools and test equipment
• Support after hours during on-call rotation, responds to service calls (emergency and on-site) as assigned. Performs repairs as directed on all automation system types 
• Be responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules
• Maintain complete and accurate documentation of services performed and generates reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assists with training
• Identify and reports system discrepancies, suggests system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and performs system checkout and startup on projects
• Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work rotational on-call and/or minimal overnight travel.
• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs performs other duties as assigned

You will make an impact with these qualifications:  

Basic Qualifications:  

• Electro-mechanical experience (either in a previous role or through education) and user PC/software skill
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Must be able and willing to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, and Outlook) 
• Ability and willingness to work overtime when needed
• Must be 18 years of age and possess a valid driver’s license with limited violations
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• High school diploma or state-recognized GED 
• Experience with Niagara/Tridium
• Experience with Andover Controls
• Specialized skill training/certification 
• Experience installing and servicing electronic control or HVAC equipment; 1+ 
• years 
• Knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations 
• Engineering and programming (PLC or BMS) background 
• Knowledge of building system communication protocols (BACnet, Modbus, TCP/IP) 

You’ll benefit from:  

• Our variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html 
• The pay range for this position is $47,530 – $81,480. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.