IT Support Technician

Overview

• The IT Support Technician provides computer or network support for our organisation.
• They are involved with a wide range of tasks including installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, both over the phone or and in person.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Responsible for monitoring, diagnostics, and ensuring that all our office systems are properly configured for maximum efficiency and uptime.

Key tasks

• Maintain IT Helpdesk and support staff with faults and queries in a timely fashion.
• Monitor and maintain computer systems and network.
• Troubleshoot and diagnose as required. Plan on updates with minimal downtime
• Propose system enhancements and assist with implementation of various IT projects
• Set up new users’ accounts as required and disable leavers in a timely manner
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Ensure security and privacy of networks and computer systems

Qualifications and training

• Degree in Computer Science, engineering or relevant field
• Microsoft, Cisco qualifications or equivalent professional qualifications
• Experience in computer networks and systems maintenance.
• CompTIA/Cisco/Microsoft