Customer Service Manager/ Engineer

The role is responsible for providing high quality and efficient Virtual Fab integrated services.

1. Handle customer’s tapeouts, prototyping and production requests

2. Prepare/host customer meetings, visits, and follow up with action items

3. Clarify customer’s requests and act as the issue owner for integrated customer-centric response

4. Lead the communication with customer on abnormal events

5. Track customer account/ project’s status and escalate customer’s issues to management

Qualifications
1. Proficient in English.

2. At least 5 years of experience in semiconductor industries.

3. Experience in process / backend integration, product engineering or IC circuit/layout design is preferred.

4. Proven capabilities in project management and cross-team communication will be a plus.

5. Having the characteristics of empathy, proactive and growth mindset is also preferred.