Technical Support Specialist (f/m/d) for AT-Systems at Remote Services Center (RSC)

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

Then come and join our global team as Technical Support Specialist (f/m/d) for AT-Systems in the Remote Services Center (RSC)

Your tasks and responsibilities:

• In this role as Technical Support Specialist (Customer/CSE Support) for the Remote Services Center (RSC), you will be responsible for analyzing technical issues on Advanced Therapies X-Ray systems (main focus Artis systems) for the EMEA region, mainly liaising with our international service engineers and as required with customers or application specialists
• Performing preliminary clarifications and developing action plans including spare parts recommendations you provide the necessary support for our systems
• Working autonomously, you will track measures, implement adaptations and escalate issues to the headquarter support center (HSC) and the business area AT
• You will be part of the team that monitors system performance and proactively prevent imminent problems from disrupting customer’s operation
• We provide customer support from 7 am – 6 pm. Working hours are flexible and are arranged within the team to ensure reachability
• On-site support situation may be required; Local business trips (Germany) and abroad (approx. 10%) can be part of the requirement

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/careers

Your qualifications and experience:

• You have successfully studied electrical, mechanical or medical engineering
• You have several years of intensive field experience as a service engineer for AT systems
• You do not hold a degree? We also welcome your application if you have successfully completed technical vocational training and further education in combination with additional professional experience in this field
• You possess in-depth knowledge and certification for our Artis systems. Bringing in additional knowledge on further AT systems (Sensis, Mobile Surgery) is a plus

Your attributes and skills:

• In order to communicate with our English speaking customers, your English skills are excellent. Additionally, German language skills are nice to have
• You will work simultaneously on several topics in parallel, so you are comfortable with prioritizing your workload while maintaining an overview; you will also keep customer satisfaction firmly in focus at all times

Working in a dynamic team environment, you will benefit from being flexible regarding your work schedule