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Technical Support Engineering Internship

Technical Support Engineering Internship
by Admin on 03-29-2023 at 3:03 pm

  • Internship
  • Austin, TX
  • Applications have closed

Website Keysight EDA

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified. We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.

At Keysight, Inclusion, Equity & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class. We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture – YouTube

Responsibilities

  • Assist customers through phone support on both Access and Vision product lines
  • Effectively interact with cross-functional teams to provide timely problem resolution – internally and to customers
  • Stage and replicate customer setup in physical and/or virtual environment for faster escalations and resolutions
  • Employ best practices for case management and customer communications through proactive activities and diligently follow up to meet and/or beat Service Level Agreements (SLAs)
  • Assist customers with user model deployments, device configurations, licensing and RMAs
  • Consistently meet or exceed all support goals such as response times, follow-up, and customer satisfaction feedback
  • Attend and contribute to team meetings and recurring bug scrub sessions
  • Apply strong team working skills for case resolution and knowledge sharing

Qualifications

  • In your Senior year Pursuing BS/MS with a graduation date of Fall 2023, in Telecom or Computer or Electrical engineering or equivalent with focus on Internet/Networking/Wireless domain
  • Knowledge in L2-L4 technologies ranging from subscriber access, routing, load balancing, security, and general IP forwarding in IPv4 networks, TCP/IP, L2/L3 header manipulation and stripping, and L3 protocols such as VPNs VPLS, GRE tunneling, etc. a plus
  • Experience in configuration of firewalls ACL’s access and tunneling protocols a plus
  • Hands-on knowledge of virtual networking deployment a plus
  • Excellent communication and soft skills (written and verbal) and ability to work collaboratively in a global team setting

Benefits 

  • Gain hands-on experience in a Technical Support/Networking field – virtual as well as hardware, physical level
  • Shadowing and training experiences with experienced team members
  • Paired up with a buddy/mentor for knowledge transfer – both technical as well as various tools
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