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Technical Support Engineer

Technical Support Engineer
by Admin on 12-21-2022 at 3:27 pm

Website Keysight EDA

Job Description

  • Provides engineering support to customers, customer support personnel and field support staff on systems and product issues.
  • Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix.
  • Provides technical feedback to engineering concerning product changes/enhancements.
  • May support 3rd party products and be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.
  •  Creates tests, tools, and diagnostic procedures for use by product support personnel.
  • May quality check technical product documentation.
  • Leverages post sales interactions with customers to probe and qualify further revenue opportunities.
  • May book transactional sales opportunities and provides highly qualified leads to sales.
  • Works on technical support assignments with clearly defined objectives
  • Solves problems of limited scope and complexity

Job Qualifications

  • Bachelors or Master Degree or University Degree or equivalent.
  • No prior experience required; may have up to 2 years’ relevant experience.
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To view the job application please visit jobs.keysight.com.

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