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Technical Sales Support Professional

Technical Sales Support Professional
by Admin on 08-10-2022 at 3:16 pm

Website Siemens EDA

Job Description

For our Building Products (BP) division in Kartal, we are searching for a Technical Sales Support Professional who will be in charge of BP customers and partners! This role will be providing advanced technical assistance for applications & Pre-and After-Sales support for customers & sales teams (product, application, configuration, tenders, offers and technical issues…)

What are my responsibilities?

  • Support sales during tender & offer preparation in product selection, system configuration, application questions and other pre-sales activities as well as further technical and commercial support requests.
  • Create offers in cooperation with sales and prepares planning documents.
  • Act as direct point of contact for customers and outside sales team for Pre & After Sales requests via telephone, email and other channels (e.g. remote connection)
  • Support on-site problems, configuration, commissioning and all other after-sales requests.
  • Support customers / partners in commissioning and use of solutions with their projects.
  • Provide comprehensive training for our products, applications and solutions.
  • Create content, follow the activities and process with partner university concept for technical trainings.
  • Diagnose and resolve technical problems on jobs and provide appropriate reports to management.
  • Create and deliver the standard documents required for the commissioning, operation and installation for customers.
  • Fulfill the information security requirement.
  • Make improvements on operational procedures.
  • Coordinate back office & support functions for efficient serving of BP wherever possible.

What do I need to qualify for this role?

  • Bachelors Degree in Control, Mechanical, Electrical-Electronic Engineering or equivalent.
  • Very good command of Turkish & English both written and spoken.
  • At least three years of experience with a strong technical background in HVAC & Fire Safety Products. (Siemens products preferred)
  • Build productive working relationships internally and externally.
  • Able to travel frequently in Turkey.
Apply for job

To view the job application please visit jobs.siemens.com.

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