Technical Sales Support Professional

What are my responsibilities?

• Support sales during tender & offer preparation in product selection, system configuration, application questions and other pre-sales activities as well as further technical and commercial support requests.
• Create offers in cooperation with sales and prepares planning documents.
• Act as direct point of contact for customers and outside sales team for Pre & After Sales requests via telephone, email and other channels (e.g. remote connection)
• Support on-site problems, configuration, commissioning and all other after-sales requests.
• Support customers / partners in commissioning and use of solutions with their projects.
• Provide comprehensive training for our products, applications and solutions.
• Create content, follow the activities and process with partner university concept for technical trainings.
• Diagnose and resolve technical problems on jobs and provide appropriate reports to management.
• Create and deliver the standard documents required for the commissioning, operation and installation for customers.
• Fulfill the information security requirement.
• Make improvements on operational procedures.
• Coordinate back office & support functions for efficient serving of BP wherever possible.

What do I need to qualify for this role?

• Bachelors Degree in Control, Mechanical, Electrical-Electronic Engineering or equivalent.
• Very good command of Turkish & English both written and spoken.
• At least three years of experience with a strong technical background in HVAC & Fire Safety Products. (Siemens products preferred)
• Build productive working relationships internally and externally.
• Able to travel frequently in Turkey.