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Service Project Manager – Factory Automation/Low Voltage Drives

Service Project Manager – Factory Automation/Low Voltage Drives
by Admin on 05-09-2024 at 11:34 am

Website Siemens EDA

You’ll make an impact by:

  • Manage the overall scope of work including: Labor, Parts, Equipment, Project plans, Time and Budget, Success criterion
  • Communication with customer throughout the order starting with technical review/clarification of customer’s needs required during order planning
  • Resource identification (internal and external)
  • Maintain communication with FSRs as required throughout order
  • Manage material procurement, expediting and Return Material Authorizations (RMAs)
  • Develop/manage quotations (unplanned orders)
  • Manage warranty orders (internal and external)
  • Change order and purchase order management
  • Understand and confirm the customer’s requirements
  • Verbal/written communication of requirements and deliverables to Field Service Representatives (FSRs) from hand-off to order completion
  • Manage service contracts/agreements (block of hours, preventive maintenance, etc.)
  • Manage SAP transactions and generate reports
  • Lead management and customer requested updates and reviews
  • Manage Global Service Platform (GSP) requests
  • Provide system updates (SAP, iService, GSP, etc.)
  • Review open order status with management (WIP reviews)
  • Manage invoice disputes

You’ll win us over by having the following qualifications:

Basic Qualifications:

  • High school diploma or equivalent GED required.
  • 5+ years of experience in field service coordination
  • Proven track record with technical customer services
  • Prior professional experience resolving customer conflict and/or disputes.
  • General knowledge of Industrial Automation products (Variable Frequency Drives, PLCs, HMI, CNCs, and Networks)
  • Interdepartmental coordination and consultative ability.
  • Customer orientation and ability to adapt/respond to different types of characters in difficult situations
  • Ability to multi-task, prioritize and manage time effectively
  • Strong communication skills.

Preferred Qualifications:

  • Bachelor’s in Engineering or Business or similar technical discipline from an accredited university or college
  • Hands-on working knowledge of automation products including but not limited to Variable Frequency Drives, PLCs, HMI, CNCs, and Networks
  • Willingness to work non-traditional business hours.

You’ll benefit from:

  • Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:
  • The pay range for this position is $81,130 – $139,080. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
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To view the job application please visit

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