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Service Project Manager – Factory Automation/Low Voltage Drives

Service Project Manager – Factory Automation/Low Voltage Drives
by Admin on 05-09-2024 at 11:34 am

Website Siemens EDA

You’ll make an impact by:

  • Manage the overall scope of work including: Labor, Parts, Equipment, Project plans, Time and Budget, Success criterion
  • Communication with customer throughout the order starting with technical review/clarification of customer’s needs required during order planning
  • Resource identification (internal and external)
  • Maintain communication with FSRs as required throughout order
  • Manage material procurement, expediting and Return Material Authorizations (RMAs)
  • Develop/manage quotations (unplanned orders)
  • Manage warranty orders (internal and external)
  • Change order and purchase order management
  • Understand and confirm the customer’s requirements
  • Verbal/written communication of requirements and deliverables to Field Service Representatives (FSRs) from hand-off to order completion
  • Manage service contracts/agreements (block of hours, preventive maintenance, etc.)
  • Manage SAP transactions and generate reports
  • Lead management and customer requested updates and reviews
  • Manage Global Service Platform (GSP) requests
  • Provide system updates (SAP, iService, GSP, etc.)
  • Review open order status with management (WIP reviews)
  • Manage invoice disputes

You’ll win us over by having the following qualifications:

Basic Qualifications:

  • High school diploma or equivalent GED required.
  • 5+ years of experience in field service coordination
  • Proven track record with technical customer services
  • Prior professional experience resolving customer conflict and/or disputes.
  • General knowledge of Industrial Automation products (Variable Frequency Drives, PLCs, HMI, CNCs, and Networks)
  • Interdepartmental coordination and consultative ability.
  • Customer orientation and ability to adapt/respond to different types of characters in difficult situations
  • Ability to multi-task, prioritize and manage time effectively
  • Strong communication skills.

Preferred Qualifications:

  • Bachelor’s in Engineering or Business or similar technical discipline from an accredited university or college
  • Hands-on working knowledge of automation products including but not limited to Variable Frequency Drives, PLCs, HMI, CNCs, and Networks
  • Willingness to work non-traditional business hours.

You’ll benefit from:

  • Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
  • The pay range for this position is $81,130 – $139,080. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
Apply for job

To view the job application please visit jobs.siemens.com.

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