Salesforce Business Systems Analyst

Cadence is seeking an Omni-channel Salesforce Business Systems Analyst to be a part of IT and will focus on compiling business requirements and leading the functional solution for growing Cadence’s Small / Medium Business Strategy. The candidate should have hands-on experience with B2C, and B2B implementations, with a proven ability to prioritize initiatives, communicate effectively, and creatively solve complex problems in a Salesforce environment.

Role: Salesforce Business Systems Analyst

Location: San Jose, CA

Must Haves:

• Critical to have B2C and B2B business analysis experience, with a proven ability to prioritize initiatives, communicate effectively, creatively solve complex problems and be a team player.
• Experience as a Business Analyst in eCommerce for a high-tech company.
• The candidate should have demonstrated IT experience of 10+ years as a Business Analyst with solid technical Salesforce acumen.
• Salesforce.com certifications:  Admin plus “Sales Cloud Consultant” is a plus+

Job Requirements:

• Partner with Omni-channel business owners to define IT solutions that cover functionality, usability, performance, and platform capabilities.
• Lead dynamic and interactive requirements gathering sessions with cross-functional stakeholders across multiple business groups and guide users toward industry “Best Practices.”
• Understands the impact of requirements across multiple departments and assists with designing target and interim solutions.
• Adopt a robust analytical approach to evaluate business needs, identify opportunities for improvement, and decompose high-level information into detailed requirements, emphasizing cross-functional inter-dependencies.
• Create and maintain the Functional Specs documentation, including use cases, and work collaboratively with the team to test and deploy the system changes.
• Maintain an awareness of industry trends to guide our business partners and align with changing business needs.
• Work with development, design, and QA teams to ensure the business requirements are implemented and validated as per documented use cases.

Desired Qualifications & Experience

• 3+ years’ experience with Salesforce required.  As a consultant, the person should have driven or played an integral role in a minimum of 4 – 5 different Salesforce.com Sales Cloud implementations of at least six months each.
• 2+ years of Marketing related experience as a Business Analyst required (Marketo / Hubspot)
• Solid understanding of the end-to-end Lead lifecycle / Quote to Cash lifecycle / Order management processes for Direct, Indirect, eCommerce, and Reseller Channels.
• Experience as a Business Analyst in eCommerce for a high-tech company.
• Knowledge of commerce and Omni channel trends with a good understanding of SaaS business models.
• Proficiency in CRM, including Marketing and Sales related processes.
• Ability to build consensus among cross-functional business stakeholders (at different levels of the organization) on approach and outcomes and help deliver robust, scalable technology solutions.
• Strong verbal and written communication skills, expertise in managing crucial customer conversations, coupled with strong negotiating and conflict-resolution abilities.
• Experience with the SDLC process (Software Development Life Cycle), including application development, testing, deployment, and operations

The annual salary range for California is $109,200 to $202,800. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.