Returns Specialist – Customer Services Support Operator

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Return Specialist – Customer Services Support Operator to partner with providers and colleagues to investigate and correct returned parts.

Our global team: We are a team of 70,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Return Specialist – Customer Services Support Operator, you will be responsible for:

• Investigating and correcting returned parts that have errored for various reasons thus denying credit for the part
• Process direct sales parts and Evolve kit returns for credit
• Inspect returned tool & test for proper operation and completeness
• Partnering with calibration provider SIMCO, Customer Solutions Material Logistics (CSML) and 3PL DHL colleagues for success

Required skills to have for the success of this role

• Minimum of 2-5 years of experience in a logistics related role in a fast- paced environment
• Associate degree or equivalent experience required
• Have unwavering commitment to customer support and the ability to work alone but also as part of a team
• Be detail oriented, well organized, and have the ability to understand various internal/ external processes to resolve the issue at hand
• Decision making abilities, excellent written and oral communication skills are essential
• Candidate will be Customer and results oriented, and a self-starter
• Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems
• Professionally investigate and resolve internal/ external Customer concerns
• Ability to process daily work with great attention to detail and deadlines
• Displays flexibility and adaptability to change
• Position is in a semi-environmentally controlled state of the art warehouse. Workspace will be provided with desk, chair, and other necessary office equipment.
• Strong computer skills; experience with Microsoft Office programs preferred
• Working knowledge of SAP preferred
• Candidate must be able to pick up at least 30lbs.
• Experience in healthcare or medical devices preferred

LOCATION: Memphis TN:  Shift: 7:30am – 4:00pm, Monday – Friday