Regional Service Manager

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Regional Service Manager, you will be responsible for:

• Work to maximize customer loyalty and satisfaction
• Communicate the value proposition of Siemens service to customers
• Obtaining service financial goals through revenue attainment and effective cost containment.
• Ensure compliance with FDA Good Manufacturing Practices
• Meet annual RSM goals and metrics as established
• Hire, develop, train and coach Customer Service Engineers (CSE’s)
• Prioritize customer and business objectives to provide clear direction to CSE’s
  • Develop long term value-based relationships with key accounts
  • Provide additional escalation support to resolve key account issues
  • Develop proactive account plans to prevent or predict issues
  • Provide continues communication across organization for key accounts
• Some travel may be required

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
• 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
• Excellent organizational skills
• Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
• Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
• Ability to read, analyze and translate into action financial profit and loss statements.
• Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
• Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents
• Ability to thrive as a member of a collaborative, cross-functional team
• Competent knowledge of MS Office applications

Required skills to have for the success of this role