Quality Engineer – Customer Focus (Hybrid)

Siemens Smart Infrastructure Electrical Products North America Quality Management and EHS department (SI EP NA IO QM&EHS) is seeking a Customer Quality Engineer for our corporate office located in Peachtree Corner, Georgia.

This is a critical position within the organization, responsible for minimizing variations with quality processes and supporting customer root-cause analysis requests, product nonconformance investigations, and visits. The Customer Quality Engineer will interface directly with Customers, Sales, and Product Management to assist in resolving potential quality related issues identified after a product has been delivered. Other duties include processing field audits, assisting in new product launches, and participating in the control process and product quality planning.

This role will have a direct interface supporting customers with product quality related issues and resolution, will work across business segments to help address any customer quality issues identified after a product has shipped, support resolution of field issues and corrective actions, and support external nonconformance reports. In addition, this role will proactively engage with key customers reviewing and supporting Quality KPI metrics on a regular basis.

This is a senior role in the organization that requires interaction with a range of internal and external stakeholders, excellent communication skills – both written and verbal – and a passion for excellence, integrity, innovation, and success.

The role is based in Peachtree Corners, GA supporting US customers and manufacturing locations throughout the US, Mexico, and Canada.

You will make impact with the following responsibilities:

• You will represent Siemens in a customer-facing role with our customers.
• Manage and support on-site audits conducted by customers.
• Interface with customers and oversee corrective action plans to determine adequacy and completion of corrective actions. and update customers in a timely fashion regarding the status of quality issues or any requests.
• Support investigation of customer complaints, lead cross-functional problem-solving teams with focused root cause analysis and sustainable corrective action.
• Resolve quality issues by identifying problems, examining solution options, implementing action plans, and providing resources.
• Regularly review and support quality KPIs and open actions with key customer stakeholders.
• Provide senior quality support to plant quality managers for customer issue resolution. Assist in the formulation and implementation of correspondence to our customers, filed correction instructions and standards.
• Work collaboratively with plants to reduce Non-Conformance Costs (NCC).
• Drive continuous improvement initiatives, share lessons learned, and implement best practices across the factories.
• Collaborate with manufacturing teams to reach long-term corrective action on quality issues and support the development of new processes.
• Inform the quality management team regarding customer feedback and expectations on product quality.
• Assist in new product development activities to avoid quality issues.
• Mentor plant Quality Managers regarding problem-solving methodologies and other quality techniques.
• Ensures we have the right processes, competent execution, and continuous improvement.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor’s Degree in Engineering or advanced degree required.
• Experience with customers, 5 to 8 years of experience in a similar quality role.
• Knowledge of manufacturing practices and strong auditing skills.
• Technical understanding of electrical power systems and electrical power distribution/circuit protection products.
• Strong analytical skills and excellent problem-solving ability.
• Excellent communication skills written, verbal and presentation skills, strong communication abilities with effective technical writing skills required.
• High-energy, results-oriented, self-reliant, team player who can positively collaborate across different business departments and cultures.
• Ability to manage challenging situations with a calm and professional demeanor.
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) required.
• 30% Travel – both domestically and internationally.
• International travel experience and the capability to operate in foreign cultures required.

Preferred Qualifications:

• BS in Mechanical Engineering
• Understanding of our products
• 8 years of experience with direct customer facing experience in quality

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits and Perks:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $87,000 – $149,,200. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.