Lead Field Service Engineer – Hardware Emulation Platforms

The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. This person’s primary responsibility will be supporting the customers in North America. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction.

Reports to Field Service Manager.

Location: San Jose

Responsibilities:

• Primary contact for all hardware related issues
• Planning and Installation of new equipment; reconfiguring existing equipment
• Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate
• Document all work processes as required
• Establish a strong supportive relationship with customers
• Inventory control
• Work with Field Service team and other Cadence groups to improve pro
• cesses and procedures

Position Requirements:

• Bachelor’s degree in a technical or related field with a minimum of 3 years of experience.
• Good written and verbal English communication skills
• Minimum working knowledge of Linux/Unix
• Strong hardware and software troubleshooting skills
• Strong documentation skills
• Must be able to lift 35 lbs
• US drivers license
• Willingness to travel domestically including for short notice emergency service events

Full training will be provided, however any experience in the following areas would be advantageous:

• Debugging and repair in a board/system level environment.
• Experience with liquid cooled systems and associated repairs
• Experience with Linux Shell Skills (use grep, sed, awk, find, etc)
• Experience with server scripting tools including perl/bash/sh/tcsh/csh or some combination desired
• Experience with networking including installation/configuration of routers, switches and firewalls.
• Experience with troubleshooting network issues