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Junior IT Specialist

Junior IT Specialist
by Admin on 07-26-2023 at 4:25 pm

Website Codasip

The Junior IT Specialist provides exceptional support to internal customers. Handles employee onboarding & offboarding, follows incident management & request fulfillment processes, and manages access rights. Creates and updates various documentation for internal customers.

Responsibilities:

  • Provide high-quality and timely technical support to internal customers. Software, hardware, and network-related issues, including Google Workspace/Office 365, Atlassian cloud applications, Windows 11, Linux & macOS laptops and mobiles, and other tools and applications.
  • Handle employee onboarding & offboarding, ensuring that new employees have the necessary hardware, software, and access permissions on time, including the setup, configuration, and delivery of new devices, account creation, and termination.
  • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and printers.
  • Follow the incident management & request fulfillment processes to ensure timely resolution of end-user issues, and escalate issues to higher levels of support as needed.
  • Create and update documentation for end-users, including user guides, FAQs, and training materials.
  • Install and move equipment, maintain an inventory of hardware and software assets, and ensure they are current and compliant with licensing and security requirements.
  • Monitor and maintain the performance and security of end-user devices and software, and implement necessary controls to mitigate risks.

Requirements

  • At least 2 years of experience in end-user support, IT helpdesk, or a related field.
  • Strong expertise in Windows 10/11 operating system, Google Workspace/Office 365, Jira, Confluence and Atlassian cloud applications.
  • Familiarity with incident management & request fulfillment processes and tools, and experience working in a ticketing system.
  • Basic knowledge of networking concepts and protocols, and experience troubleshooting network-related issues.
  • Knowledge of Linux environment, Ansible, VMware Horizon VDI, and Microsoft Endpoint Manager / Intune is an advantage.

Competencies:

  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues.
  • Ability to work independently and as part of a team in a fast-paced and dynamic environment.
  • Ability to create and update documentation for end-users.

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