Junior IT Specialist
Website Codasip
The Junior IT Specialist provides exceptional support to internal customers. Handles employee onboarding & offboarding, follows incident management & request fulfillment processes, and manages access rights. Creates and updates various documentation for internal customers.
Responsibilities:
- Provide high-quality and timely technical support to internal customers. Software, hardware, and network-related issues, including Google Workspace/Office 365, Atlassian cloud applications, Windows 11, Linux & macOS laptops and mobiles, and other tools and applications.
- Handle employee onboarding & offboarding, ensuring that new employees have the necessary hardware, software, and access permissions on time, including the setup, configuration, and delivery of new devices, account creation, and termination.
- Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and printers.
- Follow the incident management & request fulfillment processes to ensure timely resolution of end-user issues, and escalate issues to higher levels of support as needed.
- Create and update documentation for end-users, including user guides, FAQs, and training materials.
- Install and move equipment, maintain an inventory of hardware and software assets, and ensure they are current and compliant with licensing and security requirements.
- Monitor and maintain the performance and security of end-user devices and software, and implement necessary controls to mitigate risks.
Requirements
- At least 2 years of experience in end-user support, IT helpdesk, or a related field.
- Strong expertise in Windows 10/11 operating system, Google Workspace/Office 365, Jira, Confluence and Atlassian cloud applications.
- Familiarity with incident management & request fulfillment processes and tools, and experience working in a ticketing system.
- Basic knowledge of networking concepts and protocols, and experience troubleshooting network-related issues.
- Knowledge of Linux environment, Ansible, VMware Horizon VDI, and Microsoft Endpoint Manager / Intune is an advantage.
Competencies:
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues.
- Ability to work independently and as part of a team in a fast-paced and dynamic environment.
- Ability to create and update documentation for end-users.
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