Ft. Bragg CSP Internship – Customer Service Engineer

This opportunity is unique to active-duty US Military Service members with formal approval to participate as a CSP intern via Ft. Bragg’s Career Skills Program; for any other military bases, please apply via our SkillBridge Internship posting. Please note that there are nationwide opportunities available after internship training is complete. 

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a CSP Intern and train to become a Customer Service Engineer.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.

This is a role well suited to ambitious professionals looking for an entry level position in medical equipment field service, and an opportunity start their career with a global leader in medical technology! As a Customer Service Engineer, you will be responsible for:

• Our Customer Service Engineer will perform service, preventative maintenance, and modifications on medical equipment at customer sites with minimal supervision.
• You will establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• For the best support of our customers, you will work a schedule that accommodates their practice. We offer enhanced shifting incentives dependent on start time and workdays.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers:

• Professional Development courses and team assignments
• You will travel as needed to accompany and support customers during field rotations under the supervision of assigned mentors for up to six months
• Technical education in assigned modalities or product lines
• You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
• You will be working with our latest technology and therefore you are willing to learn about new software and hardware solutions
• Willingness to travel and work schedule flexibility
• You have very good presentation skills in the customer environment, and you show team orientation, communication skills and customer orientation
• Four levels of progression within the Technician positions. The possibility of career progression is expansive!

Required skills to have for the success of this role:

• Must be an active-duty military member that has command approval to participate in the Ft. Bragg Career Skills Program. We can consider candidates that are within 6 months of their discharge/transition date out of the military.
• Understanding of great customer service and communication skills – Required
• Use remote support mixed reality tools when working with second level technical support – Required
• Technical Degree or Equivalent Experience – Preferred
• Knowledge/Education in testing, repairing, and maintaining medical equipment – Preferred
• Electronics and computer/IT/Networking background – Preferred

• Valid driver’s license and good driving record – Required
• Must be able to work both individually and in an established team setting – Required
• Willingness to work different shifts and days of the week as business needs dictate, including willingness to work overtime – Required
• Ability to travel and provide service in assigned geography – Required
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone – Required