Fire / Life Safety Service Supervisor

The Fire/Life Safety Service Operations Supervisor leads a team responsible for performing service work for fire/life safety. Why is this so important? The right candidate will coordinate specialist and technician activities for all installed projects, technical support programs, and time-and-materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met.   

As a Fire/Life Safety Service Operations Supervisor, you will:

• Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, and schedule formal training. 
• Schedule and assign tasks to the team and drive business growth by enabling and leading a highly effective team. Periodically assist the team with maintenance activities and submittal of required paperwork. 
• Identify additional chargeable opportunities, including T&M, system upgrades, and service contract expansions and complete and submit written service orders and reports covering all aspects of each assignment and activity. 
• Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team. 
• Support contract profitability through cost containment procedures and processes. 
• Ensure contract requirements are met and performed to a high standard and develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications. 
• Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs. 
• Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements. Ensure employees are properly trained on all safety requirements and enforce adherence to organizational processes, tools, and workflow standards.   
• Maintain excellent organizational and interpersonal skills 

You will make an impact with these qualifications:  

Basic Qualifications:   

• Associate degree from a two-year college or technical school
• 1 or more years’ experience as a specialist or technician in related industry
• Demonstrated familiarity or experience with Fire Alarm systems 
• Must complete NICET Level II Fire Alarm Certification with in 12 months
• Proficient in Microsoft Office and good verbal and written communication skills in English 
• Must be 21 years of age and possess a valid driver’s license with limited violations  
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:   

• 5+ years of experience as a specialist or technician in related industry
• Experience supervising teams 
• Familiarity with Bluebeam or equivalent software 

You’ll benefit from:  

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html 
• The pay range for this position is $66,500 – $114,000 and the annual incentive target is 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.