Diagnostics Account Lifecycle Analyst

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Diagnostics Account Lifecycle Analyst. This will be a hybrid role based out of our Walpole, MA office.

Our global team: We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.

This is a role well suited to an ambitious professional, looking for the next step in their career.

In the role of a Diagnostics (DX) Account Lifecycle Analyst supporting cost per reportable result (CPRR), you will support internal and external customers through the booking of cost per reportable patient result billing. Management of customer facing activities for Siemens DX Cost per reportable result (CPRR) portfolio, including but not limited to:

• New customer training and configuration in Eluminate
• Management of reportable mapping
• Review customers for past due billing and provide reminder notices
• Ongoing customer support
• Maintain accuracy of books and records by ensuring compliance with all finance, accounting, and quality policies
• Review/release inbound reportable orders from Eluminate
• Creation of estimated billings
• Research and Resolve Disputes
• Review/resolve “shipped not billed” items and review of monthly billing audits

In addition to the above, this role serves as a primary point of contact for internal and external CPPR/eLuminate related inquiries (operational and customer facing)

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

• Demonstrated analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement
• Demonstrated ability to take ownership of issues and collaborate/consult with peers and others outside of functional area to resolve complex issues and improve existing processes.
• Demonstrated understanding of basic accounting and finance principles.

Required skills to have for the success of this role

• Bachelor’s degree preferred with at least 3 years of related experience.
• Knowledge of SAP is preferred
• Financial acumen and demonstrated ability to identify and resolve complex problems and apply problem-solving skills effectively is needed. Ability to operate independently, make decisions and recommendations to resolve issues is important.
• Experience with digitalization, business process improvement, or similar functions.
• Strong written and verbal communication skills, problem solving skills, ability to work in a fast-paced team environment
• Strong organizational skills and attention to detail are essential.
• Must be able to multi-task, prioritize workflow, perform under sensitive deadlines.
• Adaptable to change