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Desktop Support Engineer I

Desktop Support Engineer I
by Admin on 02-28-2024 at 10:08 pm

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Position Summary:

Jim Collins, Director of IT Operations for the IT Operations team at Perforce is searching for a Desktop Support Engineer I to join the team. We are looking for an individual who is responsible for the effective delivery of high quality basic desktop support services to the Perforce internal user community.

Responsibilities:

  • Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications
  • Provide installation, configuration and support of desktop computers, peripheral equipment and software
  • Collaborate with the Perforce Infrastructure & Web Applications teams to resolve complex issues and ensure efficient operation of the desktop computing environment
  • Work with hiring managers to order hardware / software for new employees and set up new workstations in a timely manner
  • Perform routine updates of desktop hardware and software
  • Rebuild, configure and repair desktop equipment as needed
  • Research IT purchase requests, obtain approvals, request PO’s, and receive / distribute equipment
  • Conduct annual hardware/software inventory
  • Perform annual license updates and routine database updates of antivirus software
  • Provide IT support at Perforce events and company meetings as needed
  • Provide backup support for the Perforce Security system (Stanley)
  • Deliver daily updates on status of current tickets, open issues and projects

Requirements:

  • 2-year computer-related degree plus a minimum of 2-4 years’ experience required in a heterogeneous environment (Windows, Mac, Linux)
  • Superior customer service skills with an ability to work comfortably with customers with a wide range of personalities and technical expertise
  • Demonstrated proficiency in diagnosing and resolving complex problems with computer hardware and software
  • Highly motivated self-starter – able to work quickly and independently with minimal supervision
  • Ability to communicate clearly and concisely, both orally and in writing
  • Strong sense of achievement and willingness to contribute to a dynamic team environment
  • Familiarity with VMWare and virtual machines a plus
  • Working Conditions and/or Physical Demands
  • Must be able to lift 50-100 pounds
Apply for job

To view the job application please visit www.perforce.com.

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