Desktop Support Engineer I

Position Summary:

Jim Collins, Director of IT Operations for the IT Operations team at Perforce is searching for a Desktop Support Engineer I to join the team. We are looking for an individual who is responsible for the effective delivery of high quality basic desktop support services to the Perforce internal user community.

Responsibilities:

• Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications
• Provide installation, configuration and support of desktop computers, peripheral equipment and software
• Collaborate with the Perforce Infrastructure & Web Applications teams to resolve complex issues and ensure efficient operation of the desktop computing environment
• Work with hiring managers to order hardware / software for new employees and set up new workstations in a timely manner
• Perform routine updates of desktop hardware and software
• Rebuild, configure and repair desktop equipment as needed
• Research IT purchase requests, obtain approvals, request PO’s, and receive / distribute equipment
• Conduct annual hardware/software inventory
• Perform annual license updates and routine database updates of antivirus software
• Provide IT support at Perforce events and company meetings as needed
• Provide backup support for the Perforce Security system (Stanley)
• Deliver daily updates on status of current tickets, open issues and projects

Requirements:

• 2-year computer-related degree plus a minimum of 2-4 years’ experience required in a heterogeneous environment (Windows, Mac, Linux)
• Superior customer service skills with an ability to work comfortably with customers with a wide range of personalities and technical expertise
• Demonstrated proficiency in diagnosing and resolving complex problems with computer hardware and software
• Highly motivated self-starter – able to work quickly and independently with minimal supervision
• Ability to communicate clearly and concisely, both orally and in writing
• Strong sense of achievement and willingness to contribute to a dynamic team environment
• Familiarity with VMWare and virtual machines a plus
• Working Conditions and/or Physical Demands
• Must be able to lift 50-100 pounds