Customer Support Engineer (OSAT)

Overview

Pragmatic is seeking a Technical Support Engineer to join its growing OSAT Operations team. The role will provide Engineering support for on-site/off-site inlay assembly and conversion processes using various types of reel-to-reel equipment.

Approximately 50% of the time will be allocated to customer support activities which would include world-wide travel. The successful candidate must be able to demonstrate a background in either automated die attach or reel-to-reel processing. Full training will be given before customer support activities commence. Customer engagement skills/experience are also required given the nature of the position.

Key tasks

• Provide Engineering support for both Inlay Assembly and Label Conversion processes.
• Gain a deep level of understanding such that can provide rapid review, evaluation and analysis of process and machine issues.
• Works on projects which require judgement in resolving issues and making recommendations.
• Implementation of lean and continuous improvement.
• Travel approximately 50% of the time to provide technical support to offsite customer engagements.
• Assist in qualifying machine upgrades to run the Pragmatic products. Providing high quality mentoring and training to staff
• Write technical reports, collation, and interpretation of data.

Qualifications and training

The successful candidate will ideally be educated to degree level in a related discipline, with relevant experience.

Skills and experience

• Knowledge of semiconductor manufacturing and/or microelectronics
• Ability to speak effectively to vendors, customers, and other employees of the organization
• Ability and willingness to spend a significant amount of time travelling
• Experience of R2R processing (advantage)
• PFMEA, PCP and OCAP (advantage)
• Experience in manufacturing environment (advantage)