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Customer Service Coordinator

Customer Service Coordinator
by Admin on 04-26-2023 at 2:09 pm

Website Keysight EDA

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified. We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.

At Keysight, Inclusion, Equity & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class. We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture – YouTube

Responsibilities

Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions.

  • Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes, end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, lease administration
  • Foster and maintain close working relationship with Sales Field Partners
  • Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes
  • Collaborate and assist with specific teams to ensure efficient quote and order processing
  • Resolves problems by applying established policies, procedures, and tactics.
  • Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, critical thinking
  • Provide 1-800 phone support to customers
  • Available for Month-End support to action all outstanding customer requests

Qualifications

  • Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience
  • Requires excellent verbal and written communication skills
  • Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite; Oracle and/or Salesforce experience preferred
  • Demonstrates a “continuous improvement” mindset
  • Thrives in a fast-paced environment
  • Proven ability to balance a multitude of high priority assignments
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