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Contract Tier 1 Data Center Support Technician

Contract Tier 1 Data Center Support Technician
by Admin on 08-01-2022 at 3:22 pm

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Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world’s leading companies, such as PIXAR, CD Projekt Red, NASA, Verizon, Honda, NVIDIA.
Position Summary:
We are seeking an individual to contact through end of year at minimum at our client site. As a Tier 1 Data Center Support Technician, you will reside on the customer’s premises and assist them in managing and maintaining their Perfecto test lab.
Perfecto is the most trusted platform for testing web and mobile apps. Test faster, test smarter and test continuously with Perfect’s AI-driven, end-to-end testing platform. The world’s leading digital Enterprises rely on Perfecto to reach their DevOps goals by making continuous testing a reality.
  • Monitoring and troubleshooting system operations
  • Monitoring Perfecto’s clouds, devices and hardware
  • Hands-on troubleshooting of mobile devices and servers
  • Information gathering and analysis of device trends, logs and behaviors
  • Effectively communicate status to customer and internal staff.
  • Interface with Perfecto’s and the customer’s support teams to work on standards, resolve issues and implement new hardware and devices into the production environment.
  • Provide insight for customer-oriented activities and goals between the customer and Perfecto.
  • Maintain a database of all the mobile devices in use in the lab
  • Imaging and onboarding of new hardware into lab
  • Troubleshooting Windows and Mac systems as part of Perfecto’s SaaS solution.
  • Remote management of servers.
  • Troubleshooting cloud and mobile device issues.
  • Ticketing and change management tools.
  • Update mobile device firmware and software.
  • Imaging of on-site hardware
  • Must be able to work in a customer onsite environment and perform routine as well as technical tasks.
  • Be able to be an on-call resource for emergency situations.
  • Excellent customer communication skills are required.
  • High organizational ability, self-directed and ability to be flexible.
  • Strong analytical, documentation, and communication skills.
  • Out of the box thinker
  • Experience with trouble ticketing and change management tools.
  • Excellent English – written and verbal.
  • Ability to communicate with international colleagues / customers.
  • PC literate – MS Windows, Word, Excel, Outlook, Sharepoint
  • Knowledge of Android and iOS operating systems
  • Optional: Knowledge of AWS, Confluence, JIRA, Salesforce
  • Energetic individual who thrives in a high growth, entrepreneurial environment
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To view the job application please visit

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