Cloud Solutions Architect, SPOT

Job Summary

Spot is leading the cloud offerings by NetApp, delivering application-driven infrastructures (ADIs) that use analytics and machine learning to continuously optimize resources to application needs in real-time. Solution Architects are a future customer’s first technical contact, and help to discover opportunities where Spot can help solve a customer’s cloud goals.
You will lead technical discussions, demonstrate the value of our products, advise on configuration and implementation, suggest solutions, help execute successful POCs and seamlessly help transition the account to the customer success team. You will work closely with all teams at NetApp and provide customer feedback that leads to new products and features.

This role will report to the Head of Solution Architecture, Americas

Job Requirements

What you will do:

• Ask intelligent and relevant questions to uncover areas where Spot can help.
• Design and present solutions that address customer needs and goals and maximize obtained value from Spot products.
• Demonstrate superb Sales Engineering skills (DevOps workflows, containerized applications, etc.) as part of an amazing team.
• Gain customer trust, and guide them through successful POCs.
• Help DevOps, SREs and engineers understand application architectures and integration approaches, with full responsibility for pre-sale/post-sale cycle from a technical point of view.
• Have your opinion valued as a technical resource to all the sales teams at NetApp, while helping guide the future of the products and company vision.
• Have a customer obsessed mentality, willing to go the extra mile, such that all of your actions are designed around value to the customer.
• Help the Spot portfolio continue to be the fastest growing part of NetApp, accelerating customer’s journey to and through the cloud.

What you bring:

• 7+ years within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
• 4+ Years of experience at a SaaS company working with public cloud (AWS, Azure, GCP).
• 4+ Years of experience working in a customer-facing technical role (solutions architect, consulting, sales engineering, or related discipline).
• 1+ Years of experience as a DevOps Engineer or SRE.
• Experience with at least one Container orchestration platform (e.g. Kubernetes, Amazon ECS, Rancher).
• Experience working with and integrating enterprise systems using APIs.
• Experience with Bash, Python, and similar technologies including writing and maintaining code for infrastructure automation (e.g. Terraform, CloudFormation).
• Interacts well with both technical and non-technical customers, strong understanding of relevant technical and business requirements, and able to design and present technical solutions with an emphasis on customer value.
• Strong capabilities in forging trust and engaging a remote or in-person audience.
• A passion to continually study new technologies, but most of all a drive to win!

A plus:

• Experience with CI/CD tools (e.g. Jenkins, Gitlab, Chef, Ansible).
• Experience with one or more containerization platforms or products like Docker.
• Experience with relational SQL and non-relational NoSQL databases.
• Experience with Version control system (e.g. Git)
• Experience with JIRA (Issue Tracking) and Confluence (Requirements/Collaboration tool).
• Cloud (AWS, GCP Azure) Certifications

Education

BS degree in Computer Science or equivalent degree/work experience
Spot extends the application lifecycle of Continuous Integration/Continuous Deployment (CI/CD) with Continuous Optimization (CO). With Spot by NetApp, DevOps, SRE and engineering teams can save up to 90% of their compute infrastructure expenses while significantly improving the operational efficiency of their environment — for web applications, container workloads, big data processing, and more. We have thousands of customers worldwide, from high-growth startups to the Fortune 100 and are fastest growing business within NetApp.