Apprentice (OE / CS)

Fixed Term Contract

With more than 7,000 associates, SAMTEC is one of the world’s leading manufacturers of connectors in the electromechanical components market, the company has over 40 sales locations and 12 production sites worldwide.

Far more than just a connector manufacturer, Samtec is committed to providing exceptional service, quality products, and convenient design tools.

We believe that taking care of our customers and appreciating our associates is of the utmost importance for the development of the business. This belief is deeply rooted throughout the company and means that our customers can expect exceptional service combined with the latest technology.

Summary/Objective: The Order Entry position requires customer orders to be entered in an efficient and timely manner and be accurately maintained in the system, coordinating with key stakeholders as appropriate. You can expect to see growth as your experience develops. You will learn about other aspects of customer service at Samtec.

Essential Functions/ Responsibilities:

• Learn how to fulfil requests for new customer samples and purchase orders via customer portals, EDI, order entry queue, and the website.
• Review customer purchase orders for special instructions and quality requirements, coordinating with the compliance team as needed.
• Process and maintain customer change order requests.
• Coordinate expedite requests between the customer and Samtec via email or the website.
• Monitor the ‘pull in program’, coordinating with Shipping on requirements as needed.

“The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities”

Required Experience:

• Experience in a data entry would be a distinct advantage, but not essential.
• Experience in a customer service role would be advantageous.
• Proficiency in Microsoft Outlook and Excel.
• Be able to demonstrate good written and verbal communication skills.
• Demonstrate organisational and follow up skills.
• Development towards effective time management skills with the ability to manage multiple tasks is also essential.
• Strong interpersonal skills and ability to work well with a team.
• Be able to follow instructions.
• Be able to demonstrate flexibility, good customer service, innovation and ability to look for win/win solutions.

Preferred Education:

• National 5 Level (or equivalent) in English and Maths as a minimum.

Training required: On the job training will be given.  However, computer proficiency is essential.

You will complete an apprenticeship programme with QA (Diploma in Digital Application Support at SCQF Level 6).

Languages:  English is essential; second language capability would be a distinct advantage, but not essential.