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Application Engineer – EDA / CAD Support

Application Engineer – EDA / CAD Support
by Admin on 06-29-2020 at 12:12 pm

Website Altair

As an Application Engineer, you will work under the direction of the dedicated customer and Altair support organization. We provide our customers best-in-class post-sales technical support. This position will require interactions and teamwork across various departments such as; Support, Engineering, Product Management, and Quality Assurance.

Responsibilities:

  • Understanding the customers current infrastructure, design/verification flows and future needs
  • Working closely with customers on tools and methodology
  • Provide customers with proactive and responsive support
  • Work with dedicated accounts to understand customer issues and provide solutions.
  • Create FAQ’s and contribute to training, forums, and documentation development
  • Provide direction to engineering on areas for product improvement
  • Proactively test new solutions for their accounts prior to delivery

Skills, Knowledge and Competencies:

  • Comfortable working in a fast-paced, changing environment
  • Proven ability with customer facing interaction
  • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Customer Orientation – Has a passion to help people
  • Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made and probing to ensure clarity
  • Proven effective communication skills both verbal and writing

Background and Experience:

  • 2-8+ years of proven customer support experience
  • Experience supporting EDA/CAD development
  • In depth knowledge of Linux OS and Unix utilities
  • Demonstrated scripting skills (Tcl, Python, csh, bsh, and Perl)
  • Working knowledge of job schedulers
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To view the job application please visit chu.tbe.taleo.net.