Application Engineer – EDA / CAD Support

As an Application Engineer, you will work under the direction of the dedicated customer and Altair support organization. We provide our customers best-in-class post-sales technical support. This position will require interactions and teamwork across various departments such as; Support, Engineering, Product Management, and Quality Assurance.

Responsibilities:

• Understanding the customers current infrastructure, design/verification flows and future needs
• Working closely with customers on tools and methodology
• Provide customers with proactive and responsive support
• Work with dedicated accounts to understand customer issues and provide solutions.
• Create FAQ’s and contribute to training, forums, and documentation development
• Provide direction to engineering on areas for product improvement
• Proactively test new solutions for their accounts prior to delivery

Skills, Knowledge and Competencies:

• Comfortable working in a fast-paced, changing environment
• Proven ability with customer facing interaction
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Customer Orientation – Has a passion to help people
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made and probing to ensure clarity
• Proven effective communication skills both verbal and writing

Background and Experience:

• 2-8+ years of proven customer support experience
• Experience supporting EDA/CAD development
• In depth knowledge of Linux OS and Unix utilities
• Demonstrated scripting skills (Tcl, Python, csh, bsh, and Perl)
• Working knowledge of job schedulers