Application Engineer – EDA / CAD Support

As an Application Engineer, you will work under the direction of the dedicated customer and Altair support organization. We provide our customers best-in-class post-sales technical support. This position will require interactions and teamwork across various departments such as; Support, Engineering, Product Management, and Quality Assurance.

Responsibilities:

Understanding the customers current infrastructure, design/verification flows and future needs
Working closely with customers on tools and methodology
Provide customers with proactive and responsive support
Work with dedicated accounts to understand customer issues and provide solutions.
Create FAQ’s and contribute to training, forums, and documentation development
Provide direction to engineering on areas for product improvement
Proactively test new solutions for their accounts prior to delivery
Skills, Knowledge and Competencies:

Comfortable working in a fast-paced, changing environment
Proven ability with customer facing interaction
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Customer Orientation – Has a passion to help people
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made and probing to ensure clarity
Proven effective communication skills both verbal and writing
Background and Experience:

2-8+ years of proven customer support experience
Experience supporting EDA/CAD development
In depth knowledge of Linux OS and Unix utilities
Demonstrated scripting skills (Tcl, Python, csh, bsh, and Perl)
Working knowledge of job schedulers