Account Development Specialist (ADS)

Reports To:  Country Manager

Summary/Objective: The Account Development Specialist (ADS) will make introductions to customers, follow-up on critical early stages of sales development and stay up to date on new technology trends.

The role will be based in the office in Agrate Brianza (Monza); hybrid working may be an option.  We can discuss hybrid working during the recruitment process.

Essential Functions / Responsibilities:

• Ability to track business using Salesforce, SGN, and other digital tools.
• Ability to identify products and trends in markets.
• Make introductions to customers and begin the account development process.
• Identify and grow emerging accounts.
• Establish and maintain organisational systems and customer follow-up throughout the life of the projects.
• Build strong relationships with internal and external customer base.
• Communicate daily with FSEs and sales channel partners for new or developing opportunities.

“The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities”

Required Experience / Skills:

• Previous experience of working in Customer Service / Inside Sales environment would be a distinct advantage.
• Experience of connector / electronic components is preferred.
• Knowledge of a CRM system (ideally Salesforce) is desired.
• Excellent communication skills (oral and written) are essential.
• Must be fluent in Italian and English.
• A track record of building and developing strong relationships with internal and external customers.
• Exceptional follow-up skills and attention to detail.
• Must be a self-starter with a high degree of motivation and can work independently as well as be part of a team.
• Customer visits and travel to other offices may be required from time to time.
• Knowledge of Samtec products would be an advantage, but not essential.
• Very good knowledge in all aspects of Microsoft Office.
• Must be flexible.

Preferred Education:

• Bachelor’s Degree / Diploma in Electronics / Engineering; or equivalent related work experience within the industry is required.
• Language skills (Italian / English) required.

Training required

• On the job training as appropriate.

Questionnaires: KOLBE and DISC