Senior Client Service Manager

As a Client Service Manager, you will:  

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

You will make an impact with these qualifications:  

Basic Qualifications:  

• High school diploma or state-recognized GED
• 5+ years of on-the-job experience working within:
• The Building Technology industry
• Engineering  Fire Alarm, or Fire Sprinkler systems
• NICET Level 1 certification required 
• Experience with Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver’s license with limited violations
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• NICET Level II preferred
• Associate degree from a two-year/technical college or bachelor’s degree
• 8+ years of experience in the building technology industry

You’ll benefit from:  

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html 
• The pay range for this position is $80,920 – $138,720 and the annual incentive target is 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.