Energy Management Customer Service Representative – Entry Level – Smart Buildings / Energy Services

Daily tasks can include the following:

• Fast paced environment
• Assisting clients with a variety of support questions
• Learn more about the exciting and changing world of the Energy Industry
• This is an entry level client service position in the SEM Team and works closely with the CSM position to provide quality service

We’re hiring Customer Services Support Operators to join our expanding Energy Management teams in Columbia, SC. As Customer Services Support Operators, you will be the point of contact for global companies who require Siemens’ Utility Bill Management Services. You will work closely with internal teams (Utility Bill Processing, Energy data analysis, Payment teams, and Energy Procurement) to ensure that the client is receiving the quality service they can expect from Siemens!

Responsibilities:

In this position you will be responsible for maintaining day to day communication with your portfolio of clients. This will include answering inbound questions via email and phone, communication with Utility Vendors, and working closely with internal teams to ensure that the full Bill Management process flows smoothly. Daily work can include the following:

• Answering inbound phone calls and emails within 24 business hours
• Creating, issuing, and maintaining standard and ad hoc reporting from our internal system
• Distributing relevant mail to the correct contacts
• Providing training on our client facing Navigator System
• Assist team members during peak/critical times
• Ensuring that the client is receiving all relevant communication from the Bill Management Program

Qualifications:

• High school diploma, state-recognized GED, or state recognized high school proficiency exam required
• 6+ months of contingent services
• Experience communicating cost and usage issues to clients
• Experience with opening and closing accounts on behalf of clients
• Strong Multi Tasking skills
• Ability to work independently in a very fast paced environment
• Basic Excel Skills required
• Strong communication skills – verbal and written
• Travel may be requested but not required
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization
• Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons

Preferred Knowledge/Skills, Education, and Experience

Outline exactly what knowledge/skills, education, and experiences are preferred but NOT required to be considered for this position.

• 4 year degree in any field
• Customer Service Experience experience
• Intermediate/Expert level in Microsoft Office
• Working Knowledge of the Energy Industry

Benefits:

• Competitive salary based on qualifications
• Health, dental, and vision plans with options
• Matching 401(k)
• Competitive paid time off plan, holidays, and floating holidays
• Paid parental leave
• Company cell phone and laptop
• Extensive product training and professional career development
• Education and tuition reimbursement programs available
• Overtime, on-call pay, and company uniform and vehicle for eligible positions