Customer Service Engineer (CT Scan/ MRI/ Biograph)

Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company’s name is dedicated to our employees. It’s their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us unique as an employer.

We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone to grow both personally and professionally. Sound interesting?

Then come in and join Malaysia team as Customer Service Engineer (CT scan/ MRI/ Biograph), to Execute all service activities assigned to him, which are coordinated via the Customer Care Center, in an adequate and appropriate manner. It will include all service incidents, installation, preventive maintenance and system modification on demand.

Your tasks and responsibilities:

• You are responsible to perform installations, start-ups, maintenance, repairs, and updates of all products within his/her area of expertise and assisting with other products under supervision.
• You are responsible to communicate and accept all operative advice from the Customer Care Centre.
• You are responsible to support the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility.
• You are responsible to escalate incidents directly to the “Regional Support Center” (RSC) according to the defined parameters Inform Customer Care Centre on all escalation issues.
• You are responsible to report any customer complaints with proper documentation to the CCC.
• You are responsible to ensure the proper use of tool & test equipment and report the usage on any related service report.
• You are responsible to maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services.
• Job location – Based in Ipoh, Perak

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-my

Your qualifications and experience:

• 2-5 years of experience in Healthcare Field service engineering.
• You have experience in service, maintenance and/or installation activities in multimodalities such as CT Scan, MRI and Biograph system.
• Bachelor’s degree in (Biomedical, Electrical & Electronics) engineering preferable.
• Diploma/Advance Diploma with strong technical background (Biomedical, Electrical & Electronics).

Your attributes and skills:

• You should be confident enough to face customer on site.
• You have learning attitude.
• Good command over English and Local language.
• Ready to travel extensively for on call support.