Technical Applications Specialist (Medical Technologist)- Chemistry/Immunoassay

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting? Then come and join our global team as a Technical Application Specialist/Medical Technician (TAS) ( Kansas City, KS/MO area) is to provide implementation services, Train-the-Trainer education, and troubleshooting on all Siemens Healthineers instrumentation and Data Management applications.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

 Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.

The primary responsibilities of the Technical Application Specialist Chemistry/Immunoassay- (TAS) is to provide implementation services, Train-the-Trainer education, and troubleshooting on all Siemens Healthineers instrumentation and Data Management applications.

In addition,

• Technical Applications Specialist (TAS) is to assist in growing our business by providing excellent customer support. The Technical Applications Specialist (TAS) is the project coordinator of all installations to which they are assigned while efficiently performing system implementations and software upgrades, including customer training with minimal assistance by following established guidelines.
• Maintain a high level of customer satisfaction, be able to identify potential “at risk” customers and communicate effectively to the appropriate internal stakeholders.
• Effective and efficient resolution of customer issues and participation in escalations is an expectation of the role.
• Assist in training other Technical Applications Specialists and be willing to travel outside of their region to assist in supporting other territories.
• Assist with product demos and technical presentations by collaborating with Sales and Service peers to promote sales.
• Organize and participate in field-based customer education events. The TAS must work in accordance with government regulations, FDA and OSHA; works in accordance with the Siemens Healthineers Quality System, including adherence to all applicable training requirements and enforcement of all company safety guidelines.
• Effectively use the appropriate Siemens Healthineers communication tools. The TAS must maintain a valid driver’s license and maintain a good driving record as outlined in Siemens Healthineers policy to the appropriate internal stakeholders. Effective and efficient resolution of customer issues and participation in escalations is an expectation of the role.
• TAS may assist in training other Technical Applications Specialists and be willing to travel outside of their region to assist in supporting other territories. Assist with product demos and technical.

Preferred Knowledge/Skills, Education, and Experience

• Ability to travel within and outside the region more than 90% of the time; to include Monday-Friday overnight travel.
• BA/BS preferably in Medical Technology; thorough technical knowledge of medical technology
•  2+ years of laboratory experience; prior field experience is preferred; strong communication and interpersonal skills to effectively handle customer problems and support the sales team’s efforts.
• Ability to prioritize critical customers and handle the crisis customers first.
• Computer literacy is mandatory (Word, Excel, PowerPoint, Outlook, etc.);
• Strong presentation and selling skills; must be completely aligned with the corporate Vision, Values and Beliefs.