Service Project Manager – Factory Automation/Low Voltage Drives

You’ll make an impact by:

• Manage the overall scope of work including: Labor, Parts, Equipment, Project plans, Time and Budget, Success criterion
• Communication with customer throughout the order starting with technical review/clarification of customer’s needs required during order planning
• Resource identification (internal and external)
• Maintain communication with FSRs as required throughout order
• Manage material procurement, expediting and Return Material Authorizations (RMAs)
• Develop/manage quotations (unplanned orders)
• Manage warranty orders (internal and external)
• Change order and purchase order management
• Understand and confirm the customer’s requirements
• Verbal/written communication of requirements and deliverables to Field Service Representatives (FSRs) from hand-off to order completion
• Manage service contracts/agreements (block of hours, preventive maintenance, etc.)
• Manage SAP transactions and generate reports
• Lead management and customer requested updates and reviews
• Manage Global Service Platform (GSP) requests
• Provide system updates (SAP, iService, GSP, etc.)
• Review open order status with management (WIP reviews)
• Manage invoice disputes

You’ll win us over by having the following qualifications:

Basic Qualifications:

• High school diploma or equivalent GED required.
• 5+ years of experience in field service coordination
• Proven track record with technical customer services
• Prior professional experience resolving customer conflict and/or disputes.
• General knowledge of Industrial Automation products (Variable Frequency Drives, PLCs, HMI, CNCs, and Networks)
• Interdepartmental coordination and consultative ability.
• Customer orientation and ability to adapt/respond to different types of characters in difficult situations
• Ability to multi-task, prioritize and manage time effectively
• Strong communication skills.

Preferred Qualifications:

• Bachelor’s in Engineering or Business or similar technical discipline from an accredited university or college
• Hands-on working knowledge of automation products including but not limited to Variable Frequency Drives, PLCs, HMI, CNCs, and Networks
• Willingness to work non-traditional business hours.

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $81,130 – $139,080. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.