Customer Program Manager

Description

Chips Talk, We Listen

proteanTecs is a game-changing startup that’s giving advanced electronics the power to report on their own health. In a digital world built for autonomous driving, cloud computing, and AI, we depend on computing systems daily. But how can we guarantee their safety, reliability and functionality? proteanTecs is the first-ever company to provide visibility into next-gen chips while they are operating, based on the power of on-chip monitoring, machine learning, and data analytics.

Here at proteanTecs, you’ll be part of a team that’s unlocking deep insights to make electronics more reliable, efficient, and high-quality. We’re trusted by industry leaders in data centers, automotive, communications, and consumer devices – we work with the world’s largest and most notable companies in tech.

Why proteanTecs is a great place to work:

• Fast-paced and impactful: We’re a mission-driven startup, so you’ll tackle new challenges daily, wear many hats, and see your work directly influence the future of electronics.
• Supportive company culture: Learn from the best. Our 200+ team members are experts in their field with a proven track record of success, and they’re committed to fostering a collaborative and supportive work environment.
• International presence: We’re a multinational company with a diverse team across multiple locations around the globe. You’ll collaborate on projects with international impact, gaining a global perspective of the tech industry.
• Work with industry leaders: Our solutions are used by the biggest names in tech. You’ll be part of the team creating the next generation of groundbreaking products.
• Cutting-edge playground: We use the latest machine learning, platforms, and tools to push boundaries and achieve breakthroughs.
• Real-world impact: Our work keeps data centers, cars, and other critical systems running smoothly. Your work will directly contribute to safer, more reliable electronics.
• We are here for the win: Backed by industry veterans and leading investors, we offer a stable and secure work environment with plenty of room for growth.

We are looking for an experienced Customer Program Manager lead the full customer lifecycle and serve as the central coordination point between customers and all internal teams.

This role is responsible for consolidating all customer interfaces with the company and ensuring tight cross-functional synchronization across R&D, Product Management, Application Engineering, Customer Support, DevOps, and Operations.

The ideal candidate is a proactive communicator, a trusted customer advocate, and a strategic operator who thrives in complex technical environments and can navigate both internal and external stakeholders to ensure smooth, high-quality delivery.

Requirements

• 5–10 years of experience in Program Management or Customer Success roles in a semiconductor industry.
• Proven experience in customer-facing roles, managing large-scale or strategic accounts.
• Strong understanding of product development, integration, and support lifecycles.
• Excellent communication, presentation, and stakeholder management skills.
• Proficiency in tools such as Jira, Confluence, PowerBI, MS Project, and CRM systems.
• Ability to work effectively within matrix organizations and influence without authority.
• Strong analytical and problem-solving mindset.
• Bachelor’s degree in Engineering, Computer Science, or related field (Master’s or PMP a plus).
• Experience in a fast-paced, start-up-like environment preferred.

Responsibilities

Customer Engagement & Program Ownership

• Serve as the primary point of contact for strategic customers throughout their lifecycle — from design-in through post-production support.
• Understand customer goals, challenges, and timelines to ensure aligned execution and a seamless experience.
• Drive customer program planning, including defining milestones, deliverables, and success criteria.
• Lead regular customer business reviews, providing status updates, risk assessments, and mitigation plans.
• Translate customer requirements into actionable plans for internal teams.

Cross-Functional Execution

• Coordinate across R&D, Product, Application, DevOps, and Support teams to ensure timely delivery and issue resolution.
• Ensure cross-team synchronization on program priorities, dependencies, and customer commitments.
• Track deliverables, escalate blockers, and ensure proactive risk management.
• Represent the customer voice internally, advocating for prioritization when needed.

Lifecycle Management & Continuous Improvement

• Oversee ongoing customer support and ensure continuous satisfaction and retention.
• Identify opportunities for improvement in processes, tools, and communication between teams and customers.
• Establish and monitor KPIs, dashboards, and post-mortem reviews for program health and performance.

Stakeholder Communication

• Deliver concise, data-driven communications to internal and external stakeholders.
• Build trust-based relationships with customer executives and internal leadership.
• Manage expectations through clear reporting, structured updates, and outcome-based communication.