Account Specialist

Overview of Role

We are currently seeking an Account Specialist to oversee the engagement process from R&D to production and collaborate with customers to resolve manufacturing and business issues. This position is based in San Jose, CA, and involves managing TSMC’s key customer accounts and fostering positive business and customer relationships. Reporting to the Director of Account Management, this role is critical to ensuring our continued success. The ideal candidate must execute sales plans to drive sustainable growth and customer satisfaction.

The role will collaborate closely with Business, Planning, Pricing, Customer Support, Operations, and technical solution teams. Therefore, possessing the ability to understand business and technical language and empathize with the customer’s challenges is essential. We currently operate on a hybrid work schedule, with four days per week in the office.

Responsibilities

• Manage the engagement process from R&D to production and facilitate manufacturing resolution with customers
• Facilitate business, operations, and technical coordination between the customer and TSMC to develop relationships across all levels
• Support the account team in demand forecast and order fulfillment
• Collaborate with cross-functional teams to ensure timely delivery of complete solutions that meet or exceed customer expectations
• Communicate with cross-functional teams to resolve business and technical issues that meet customer product and production goals
• Provide cost-effective and timely technology solutions that meet the needs of both TSMC and the customer

Minimum Qualifications

• Bachelors / Master’s degree in related engineering disciplines or business degree with minimum 3 years of related experience
• Familiar with Semiconductor Industry, Products, and Market trends
• Proven program management capabilities
• Strong customer orientation, good communication and presentation skills
• Proficient reading financial statements
• Ability to travel up to 15% a year

Preferred Qualifications

• Bilingual in Mandarin and English is preferred
• MBA concentration in Accounting, Economics or Finance
• Experience in IC circuit design, process technology, product engineering or advanced packaging
• Ability to analyzing financial data and presenting it in a clear and concise manner
• Track record that illustrates ability to learn new skills
• Experience working with legal teams on business and technology contracts
• Ability to work independently and as a team in a very fast-paced environment

Company Description 

As a trusted technology and capacity provider, TSMC is driven by the desire to be:

• The world’s leading dedicated semiconductor foundry
• The technology leader with a strong reputation for manufacturing excellence
• Advancing semiconductor manufacturing innovations to enable the future of technology