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Bishop European Customer Survey: Samtec #1 Again, 12th Time


Staff member
August 22, 2023 By Danny Boesing

Bishop Europe Survey

Samtec has once again won the Bishop and Associates “European Customer Survey of the Electronic Connector Industry.” This is the 12th time that Samtec is ranked #1 in Europe.

The last Bishop European Customer Service Survey was completed just before Covid-19. To win this survey again, in such a convoluted supply chain environment during the Covid chaos, and in such a convincing manner, is a testimony to Samtec associates worldwide who make Samtec Sudden Service® a reality.

By the way, we have been ranked #1 in North America 18 times. That’s not because we’re better in North America; it’s simply because Bishop has run the survey more times in the U.S. than in Europe.


Key results from the latest survey include:
  • - Samtec ranked overall #1 in Europe
  • - Samtec ranked #1 by Engineering
  • - Samtec ranked #1 by Purchasing
  • - Samtec ranked #1 by OEM
  • - Samtec ranked #1 by CEM/EMS
  • - Samtec ranked #1 by Distributors
  • - Samtec ranked #1 by Cable Assembly Companies
  • - Samtec’s website is ranked #1:
    • - #1 in the overall usefulness of website
    • - #1 in ease of finding the connector product needed on the website
    • - #1 in the availability of technical documentation on website
    • - #1 in satisfaction in placing orders online
    • - website ranked #1 by Engineering and Purchasing
  • - Samtec ranked #1 in product quality
  • - Samtec ranked #1 in meeting requested delivery date
  • - Samtec ranked #1 in meeting ship date
  • - Samtec ranked #1 in lead times
  • - Samtec ranked #1 in technical support and expertise
  • - Samtec ranked #1 with new connector design turn-around time
  • - Samtec ranked #1 in outside sales support
  • - Samtec ranked #1 in inside sales/Customer Service support
  • - Samtec ranked #1 in overall effectiveness in handling problems
  • - Samtec ranked #1 for obtaining samples

Methodology Of The Bishop Europe Survey​

Bishop & Associates surveys electronic equipment manufacturers (OEMs), Cable Assembly Manufacturers, Contract Manufacturers (CEMs), and Distributors to determine how the connector industry, and selected connector manufacturers, are performing.

Respondents represented a variety of market sectors, including Industrial, Automotive, Electric Vehicle, Military/Government, Telecom/Datacom, Medical, Computer/Peripheral, Test/Measurement/Instrumentation, Consumer Electronics, Transportation, Civil Aviation, and Energy.

Twenty-eight (28) connector manufacturers were included in the survey, including Phoenix Contact, Amphenol, Molex, TE Connectivity, WAGO, ept, HARTING, Harwin, Rosenberger, and Hirose, to name a few.

The survey consisted of 16 questions. Respondents identified their job function as Engineering (58%), Purchasing (25%), or Other (17%).

Bishop and Associates​

Bishop and Associates is a market research firm that specializes in the world electronic connector industry. The firm publishes a monthly newsletter titled “The Bishop Report,” and the twice-monthly digital publication Connector Supplier. The reports, produced by a staff of 20 researchers, focus on geographic regions, end-user equipment markets, connector products, and interconnect technologies. The firm also provides executive placement services and conducts multi-client studies and customer surveys, and assists in merger and acquisition activity.

Link to Press Release