Ansys invests further in AI with the beta launch of AnsysGPT, a virtual assistant that garners engineering expertise across physics domains, provides 24/7 comprehensive technical support, and reduces response times
- - Ansys is advancing its customer experience, accelerating democratization of simulation, and powering next-generation innovation with new AI capabilities across its simulation portfolio and technical support services
- - Ansys’ first AI-powered virtual assistant will provide the added option of 24/7 technical support to Ansys customers throughout the world, reducing first response time to mere seconds
- - Built using ChatGPT technology, Ansys’ latest AI tool is tailored for Ansys customers and trained with Ansys public data, combining the domain expertise normally distributed across multiple engineers into one virtual knowledge engine
Expected in early 2024, AnsysGPT will optimize technical support for customers — delivering information and solutions more efficiently, furthering the democratization of simulation. While currently in beta testing with select customers and channel partners, upon its full release next year AnsysGPT will provide easily accessible 24/7 technical support through the Ansys website. Unlike general AI virtual assistants that use unsupported information, AnsysGPT is trained using Ansys data to generate tailored, applicable responses drawn from reliable Ansys resources including, but not limited to, Ansys Innovation Courses, technical documentation, blog articles, and how-to-videos. Strong controls were put in place to ensure that no proprietary information of any kind was used during the training process, and that customer inputs are not stored or used to train the system in any way.
An example of a question and response from AnsysGPT, which uses Ansys public data to generate tailored, applicable responses drawn from reliable Ansys resources.
“Ansys consistently delivers innovative solutions for its customers and with the beta release of AnsysGPT, Ansys once again stands at the forefront of the latest and most advanced technology,” said Erke Wang, managing director at CADFEM, an Elite Ansys Channel Partner. “By progressing customer support with AI-powered services, AnsysGPT will assist our team in delivering adaptive intelligence combined with expertise and training that empowers Ansys customers to extract even more value from Ansys solutions.”
In addition to providing expedited technical support, AnsysGPT will encourage customers’ individual learning and development by identifying appropriate resources to further examine specific topics of interest, including how AI/machine learning (ML) can enhance Ansys simulation.
“When trained responsibly, AI-powered virtual services can be a huge asset to both organizations and customers. AnsysGPT has been trained using Ansys data, which increases its reliability for Ansys customers,” said Anthony Dawson, vice president of customer excellence at Ansys. “Further, AnsysGPT complements existing AI integration across Ansys’ portfolio, including computational fluid dynamics (CFD) solvers that leverage AI/ML to improve turbulence models, structural tools that apply AI/ML to predict computational spend, and process integration and design optimization software that employs AI/ML to efficiently build reduced order models. We are confident AnsysGPT will add great value to our customer experience, providing more seamless support and useful information for Ansys customers.”
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