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AI to become primary banking interface in 3 years

B

Bernard Murphy

Moderator
(Reuters) Artificial intelligence (AI) will become the primary way banks interact with their customers within the next three years, according to three quarters of bankers surveyed by consultancy Accenture (ACN.N) in a new report.

Four in five bankers believe AI will "revolutionize" the way in which banks gather information as well as how they interact with their clients, said the Accenture Banking Technology Vision 2017 report, which surveyed more than 600 top bankers and also consulted tech industry experts and academics.

Of course whether you think is a good thing is another question...

AI to become main way banks interact with customers within three years: Accenture
| Reuters
 
I'm still waiting for Wells Fargo Bank on their 800 phone number to stop asking me if I want to press 1 for English, 2 for Spanish. Their systems should know that I'm born in America, and have always spoken English and therefore never prompt me to select 1 for English. On their ATM systems they used to ask me which of 26 languages that I speak, so I went inside the bank and talked the branch manager, "Listen, I'm born in America and have always spoken English, so please remove that un-needed step from your ATM machines, please, please, please."
 
Maybe AI will help with this (as in actually remembering your preferences). Then again, most phone support systems seem designed to make the caller give up in frustration and perhaps this is a feature rather than a limitation?
 
These are the same 4 out of 5 bankers that are STILL unable to implement Apple Pay and similar systems widely?
And that took ten years to implement (BADLY) any sort of chip system?
And that finally implemented it as a moronic chip&signature system?
And that can't even get TRIVIAL aspects of the payment UI right (like device complains if you try to speed things up by inserting your card before all your grocery items have been scanned)?

Yeah, I think I'll give their technological musings EXACTLY the respect that they deserve...
 
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