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Technical Account Manager

Technical Account Manager
by Admin on 06-23-2020 at 10:21 am

  • Full Time
  • Holon, IL
  • Applications have closed

Website ANSYS

Date: Jun 19, 2020

Location: Holon, IL, 30173 Haifa, IL, 3508409

Company: Ansys

Ansys is the global leader in engineering simulation, helping the world’s most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

SUMMARY

The Technical Account Manager (TAM) functions as a true partner to our customers by listening to their needs and developing a deep working knowledge of their goals, key business initiatives, technical challenges and infrastructure configurations to deliver an outstanding experience.  The TAM works closely with the Enterprise Account Manager (EAM) to identify opportunities that will expand ANSYS’ footprint, plan and prioritize the necessary technical activities to achieve the account growth plan.  These activities span all ANSYS products and include presales, technical support, consulting, training, as well as interfacing with the ANSYS Technical Support, Development and Marketing teams. Activities are executed by the appropriate teams aligned with the activity.

RESPONSIBILITIES

•Establish a long term and sustainable relationship with the assigned accounts by discovering customer’s largest problems (like product design and design acceleration challenges) and co-create solution vision leveraging ANSYS’ portfolio of solutions as well as that of the larger ecosystem to maximize value for the customer.
•Partner with EAM to develop account plan and growth strategy aligned with customer’s key business initiatives to create a win-win environment.
•Plan and lead strategic long term and short-term technical activities worldwide working with EAM and the larger ANSYS teams (Presales, Support, Professional Services, Engineering Solutions, Software Development, Marketing) to achieve the overall sales plan.
•Constantly work towards expanding the ANSYS footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand globally
•Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met
•Be voice-of-customer to the ANSYS development teams by highlighting customer problems and solution gaps and creating escalation processes

MINIMUM QUALIFICATIONS

•Bachelor’s degree in Mechanical, Electrical, Electronics Engineering or other technical discipline
•A minimum of 7 years of experience, including post-BS academic experience, in customer support, customer consulting services, or related customer facing activities in a software engineering environment
•Demonstrated understanding of ANSYS products, technology and how these tools are used in a particular customer segment(s); ability to understand, represent and effectively communicate all technical activities associated with the account across all physics and product lines
•Demonstrated ability to foster collaboration and coordination with personnel distributed across multiple global sites
•Strong verbal and written communication skills
•Strong organizational and time management skills
•Strong leadership and mentoring skills

PREFERRED QUALIFICATIONS

•MS or PhD degree preferred
•A minimum of 8 years of experience in an engineering environment is preferred
•Deep understanding of the Aerospace & Defense industry trends, technologies, engineering environment, product design complexity, development challenges etc.
•Know-how of enterprise engineering software play in product design environment
•Relevance of CAE/PLM/PDM in product design environment
•Ability to discover customer largest problems on product design, engineering
•Networking, communication, documentation
•Results oriented, outcome focused, self-driven to solve customer problems, deliver value

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