Solutions Architect – Helix Core – Remote
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Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world’s leading companies, such as PIXAR, CD Projekt Red, NASA, Verizon, Honda, and NVIDIA.
Position Summary:
As a Solutions Architect for our Helix Core Professional Services team, you will be responsible for delivering professional services engagements to Perforce customers around the world. You will deliver high quality technical solutions that align with both Helix Core best practices and customer-specific business requirements. You will understand software development, have great customer service skills, and have professional experience in various scripting languages as well as source control management tools. You will work independently while collaborating with a team of highly skilled consultants, engineers, and other stakeholders, and you will be expected to take on an active role in the team and technical project management of your engagements.
While this is a remote role, preference will be given to candidates available during normal business hours across the United States with occasional hours to accommodate customers in the APAC region. You will handle multiple engagements concurrently, and a successful candidate will bring a “customer-first” mentality to the role.
Responsibilities:
- Meet regularly with clients of all sizes to review and understand their consulting needs, provide effort estimates, and deliver those projects
- Accountable for delivering various consulting engagements pertaining to implementations, migrations, upgrades, trainings, and general advising on topics related to Helix Core
- More information about services offered by Helix Core can be found on our website
- Develop expertise in multiple technical areas
- Research, troubleshoot and resolve complex problems
- Work independently while communicating regularly with clients and colleagues on project progress, risks, milestone completion to ensure an on-time and on-budget delivery
Additional Responsibilities:
- Support customer requirements discovery processes, providing feedback to Engineering and Support organizations
- Provide technical support on an as-needed basis (e.g. complex support cases)
- Review and produce technical documentation and procedures
- Assess customer bug and enhancement requests and assist in prioritizing development
- Actively participate in group projects
- Utilize scripting skills to contribute to internal tools
- Mentor other engineers and staff; contribute to and regularly deliver product trainings internally and for customers
Requirements:
- BA/BS degree or 5+ years of software development and/or technical support experience
- Hands-on experience with C/C++, Python, Ruby, PowerShell, Java, Perl, Go, bash, or other shell scripting
- Hands-on experience with Perforce, ClearCase, Subversion, and/or Git
- Knowledge of multiple operating systems (Mac, Linux, Windows), TCP/IP networking, client/server applications, and various cloud environments (AWS, Azure, and GCP)
- Experience with software development environments, software life cycles, and software technical support
- Ability to troubleshoot problems, research solutions, and complete projects independently and as part of a team
- Strong oral and written communication skills, ability to communicate clearly and concisely in a live working online session or offline
- Ability to explain technical concepts to both technical and non-technical audiences
- Talent for solving problems and enthusiasm for providing world-class support to our customers
- Ability to adjust communication style to the target audience (management, technical staff) and situation (recognizing when a sense of urgency is needed)
- Demonstrated ability to adapt to new technologies and learn quickly
We are only able to hire candidates with the legal right to work in the United States as a W2 employee (no C2C).
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