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Smart Buildings Service Coordinator / Dispatcher

Smart Buildings Service Coordinator / Dispatcher
by Admin on 08-09-2023 at 9:40 pm

Website Siemens EDA

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.  

Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. Why is this so important? As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources. 

This is a Hybrid work position: 3 days in the office / 2 days remote.  Initially, this position will require full-time in-office training (approximately 2 months) of 5 days per week.  

As a Service Coordinator, you will:   

  • Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center 
  • Act as primary point of contact for service customers to ensure expectations are met 
  • Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel 
  • Schedule resources to support standard service agreements 
  • Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability 
  • Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform 
  • Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices 
  • Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work 

You will make an impact with these qualifications:  

Basic Qualifications:   

  • High school diploma or state-recognized GED  
  • Excellent organizational and interpersonal skills 
  • Ability to read and understand customer service contracts 
  • Proficient in Microsoft Office and business software systems (e.g., SAP) 
  • Must be available and willing to work a Hybrid work environment Monday – Friday (3 days in the office, 2 days remotely) after completing training full-time in the office 5 days a week (Monday-Friday), approximately 2 months initially. 
  • Qualified applicants must be legally authorized for employment in the United States and must not require employer-based support or sponsorship now or in the future 

Preferred Qualifications:   

  • Associate degree  
  • Experience dispatching/scheduling field personnel/technicians 
  • Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus 

You’ll benefit from:  

  • The pay range for this position is $33,300 – $61,900. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.   
Apply for job

To view the job application please visit jobs.siemens.com.

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