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Senior Technical Support Engineer

Senior Technical Support Engineer
by Admin on 05-09-2022 at 3:11 pm

  • Full Time
  • Sunnyvale, CA
  • Applications have closed

Website Altair

Job Summary:

Altair is a leading provider of enterprise-class engineering software enabling innovation, reduced development times, and lower costs through the entire product lifecycle from concept design to in-service operation. Our simulation-driven approach to innovation is powered by our integrated suite of software which optimizes design performance across multiple disciplines encompassing structures, motion, fluids, thermal management, electromagnetics, system modeling and embedded systems, while also providing data analytics and true-to-life visualization and rendering.
Enterprise Computing Global Support team consists of highly knowledgeable and motivated individuals who can design, develop, troubleshoot, and deliver solutions. We also have the opportunities to work directly with various strategic Cellular Phone Manufacturers and EDA/Semiconductor partners (e.g., Apple, Amazon, Google, Microsoft, Oracle, Cray, Dell, HPE, Intel, NVIDIA… to name a few).
The selected candidate will be part of the Enterprise Computing Global Support team, with primary focus on applying best practices from the engineering and services teams, to bring increased customer satisfaction to our customers. If you love technology, innovation, solving complex problems, and working with great teams, then apply today. – Position currently remote.

The selected candidate will be part of the Enterprise Computing Global Support team, with primary focus on one strategic Semiconductor Manufacturer within the Americas region, supporting our Accelerator Product line for Electronic Design Automation (EDA) and High Performance Computing (HPC) domains.

What You Will Do:

  • Provide dedicated support to one strategic customer; including but not limited to responding to escalated tickets, troubleshooting technical product issues and developing workarounds.
  • Become the primary technical liaison to the designated strategic customer.
  • Provide the strategic customer with the training and knowledge required to effectively use the products.
  • Work cross-functionally and develop working relationships with Sales, Services, Engineering, and Marketing teams.
  • Provide input on the product direction.
  • Provide input to Business and Marketing to accurately describe the features and capabilities of the product.

What You Will Need:

  • Bachelor’s degree in IT/Computer Science or equivalent EDA/HPC System Administrator experience is required.
  • 5 to 10 years of EDA/HPC cluster deployment and/or support experience preferably.
  • Strong computer science and systems-level knowledge (e.g., networking, operating systems, file systems, high availability, containers).
  • Strong analytical and debugging skills (e.g., analyzing system and application logs, strace, lsof, gdb, gstack).
  • Demonstrated proficiency in Linux shell scripting is required. C, C++, and Tcl experience is a plus.
  • Excellent communication, people, time management, and organizational skills.
  • Experience with workload management/job scheduling software (e.g. PBS Professional, SLURM, Grid Engine, LSF, LoadLeveler, Moab/TORQUE) in an HPC/EDA environment is a significant advantage.
  • Willingness to travel (up to 10%) to customer locations, sales/technical meetings, trade shows, or conferences.
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