Field Service Engineer – PV Inverters

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? 

The Field Service Technician will participate in the PV technology evaluation post sale process. They will support the sales team as one of the key technical advisors and subject matter experts (SME). Strong customer focus required to help drive warranty claim investigations, technology performance issues, and customer support. Responsible for handling issues with PV inverters. This position will be based within Michigan, with a preference for candidates near Grand Rapids or Lansing. 

You will make an impact by:

• Provide service, maintenance, and warranty remediation for installed PV inverters.
• Provide technical and after-sales support to customers, including assistance during installation, commissioning and start-up, firmware upgrades, set-up of monitoring solutions as well as equipment and parts replacement.
• Ensure fulfillment of all necessary documentation and material/parts request process for material handling
• Perform Preventative Maintenance for Equipment when and where applicable.
• Serves as phone support for technical issues (Help Desk services)
• Attention to detail and a high level of accuracy, professional oral and written communication skills and fantastic organization, planning, time, and project management.

You’ll win us over by having the following qualifications: 

Basic Qualifications: 

• High School diploma or equivalent
• 3+ years related work experience
• Extensive experience in positions of autonomy within the energy or similar industry
• This position is a remote position and requires 80% travel.
• Valid US driver’s license and an acceptable driving record
• Proficiency in the English language, both written and verbal
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
• Strong mechanical and electrical troubleshooting abilities
• Working knowledge of power systems, power electronics and controls
• Ability to work in extreme environments, e.g. hot sun, below freezing, crawl spaces, etc.
• This position must be based remotely within the Michigan area to support the geography of EA’s business partners.
• Legally authorized for employment within the United States without the need for current or future employer-sponsored work authorization.

Preferred Qualifications: 

• Bachelor’s Degree in Electrical Engineering or related field
• Experience and hands-on knowledge of best practices in the solar PV inverter arena
• Journeyman Electrician license

You’ll benefit from: 

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $60,340 – $103,440. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.